Built: 2024-03-28 14:06:07
Start call (usually for incoming call, the call has came from provider to PBX and starts to route).
caller_type - caller type (internal, originate, external)
caller_num - caller number
caller_userid - caller agent user ID
dialed_num - dialed number
target_num - target number (same as dialed number, deprecated)
call_id - unique call ID
cel_id - unique event ID
caller_userid - agent ID (only for caller_type internal)
http://server/start_call?caller_type=internal&caller_num=591166223&caller_userid=linuxbox&dialed_num=591166200&target_num=591166200&call_id=1541078811.98&cel_id=28254912
Call has entered the queue.
caller_num - caller number
dialed_num - dialed number
queue_name - name of the queue
call_id - unique call ID
cel_id - unique event ID
custom_call_id - custom call identifier
http://server/queue_in?caller_num=591166223&dialed_num=591166200&queue_name=helpdesk&call_id=1541078811.98&cel_id=28254912&custom_call_id=Wua4kaib
Call has left the queue.
queue_name - name of the queue
call_id - unique call ID
cel_id - unique event ID
custom_call_id - custom call identifier
http://server/queue_out?queue_name=helpdesk&call_id=1541078811.98&cel_id=28254912&custom_call_id=Wua4kaib
Start of the call ringtone on internal line.
caller_num - caller number
dialed_num - dialed number (only for caller_type external, dialer)
line_num - number of dialed line
line_name - name of dialed line
line_userid - dialed agent user ID
custom_call_id - custom call identifier
call_id - unique call ID
cel_id - unique event ID
caller_type - caller type (external, originate, dialer)
queue_name - queue name (only for caller_type external)
http://server/start_int_dial?caller_num=591166223&dialed_num=591166200&line_num=101&line_name=martin&line_userid=linuxbox&custom_call_id=Wua4kaib&call_id=1541078811.98&cel_id=28254912&queue_name=helpdesk&caller_type=external&queue_name=helpdesk
Start of the call ringtone on external line.
caller_num - caller number
dialed_num - dialed number
line_num - number of calling line
line_name - name of calling line
line_userid - user ID of calling agent
custom_call_id - custom call identifier
call_id - unique call ID
cel_id - unique event ID
http://server/start_ext_dial?caller_num=591166223&dialed_num=591166200&line_num=101&line_name=martin&line_userid=linuxbox&custom_call_id=Wua4kaib&call_id=1541078811.98&cel_id=28254912
The call has been picked up by internal line.
caller_num - caller number
dialed_num - dialed number
line_num - number of answering line
line_name - name of answering line
line_userid - user ID of answering agent
custom_call_id - custom call identifier
call_id - unique call ID
cel_id - unique event ID
caller_type - caller type (external, originate, dialer, internal)
http://server/answered_internal?caller_num=591166223&dialed_num=591166200&line_num=101&line_name=martin&line_userid=linuxbox&custom_call_id=Wua4kaib&call_id=1541078811.98&cel_id=28254912&caller_type=external
The call has been picked up by remote side.
caller_num - caller number
dialed_num - dialed number
line_num - number of calling line
line_userid - user ID of answering agent
custom_call_id - custom call identifier
call_id - unique call ID
cel_id - unique event ID
http://server/answered_external?caller_num=591166223&dialed_num=591166200&line_num=101&line_name=martin&line_userid=linuxbox&custom_call_id=Wua4kaib&call_id=1541078811.98&cel_id=28254912
Hang-up of the call.
line_num - number of hanged line
line_userid - user ID of agent on hanged line
custom_call_id - custom call identifier
call_id - unique call ID
cel_id - unique event ID
http://server/hangup_internal?line_num=101&line_userid=linuxbox&custom_call_id=Wua4kaib&call_id=1541078811.98&cel_id=28254912
End of the call.
call_id - unique call ID
cel_id - unique event ID
custom_call_id - custom call identifier
http://server/call_end?call_id=1541078811.98&cel_id=28254912&custom_call_id=Wua4kaib
Agent has been logged in.
userid - agent user ID
exten - agent extension
http://server/pbx_agent_login?userid=linuxbox&exten=121
Agent has been logged out.
userid - agent user ID
reason - logout reason
http://server/pbx_agent_logout?userid=linuxbox&reason=pause
Agent has changed his state.
userid - agent user ID
state_name - name of changed state
http://server/pbx_agent_set_state?userid=linuxbox&state_name=pause
Call wiretapping started.
call_id - unique call ID
spying_exten - number initiated the wiretapping
spying_target_exten - wiretapped number
spying_userid - agent user ID initiated the wiretapping
spying_target_userid - wiretapped agent user ID
spy_type - spy type (spy, bargein, whisper)
http://server/call_spy_start?call_id=1541078811.98&spying_exten=101&spying_target_exten=102&spying_userid=linuxbox&spying_target_userid=sales_agent1&spy_type=spy
End of call wiretapping.
call_id - unique call ID
spying_exten - number initiated the wiretapping
spying_target_exten - wiretapped number
spying_userid - agent user ID initiated the wiretapping
spying_target_userid - wiretapped agent user ID
spy_type - spy type (spy, bargein, whisper)
http://server/call_spy_end?call_id=1541078811.98&spying_exten=101&spying_target_exten=102&spying_userid=linuxbox&spying_target_userid=sales_agent1&spy_type=spy
Exten paused due unaswered call in queue
call_id - unique call ID
exten - called number
reason - unanswered queue call (unanswered_queue_call)
http://server/exten_paused?call_id=1541078811.98&exten=101&reason=unanswered_queue_call
